Welcome to XenFast! By accessing, browsing, or using our platform, you agree to comply with and be bound by the following Terms and Conditions (“Terms”).
Please read them carefully before using our services.
If you disagree with any part of these Terms, you must not use our platform.
Definitions
Platform: Refers to the website, mobile app, or any digital medium operated by XenFast.
User/You: Any individual or entity accessing, browsing, or transacting on the platform.
We/Us/Our/Company: Refers to XenFast.
Products: Goods, groceries, or services listed and available for purchase or delivery on the platform.
Delivery Partner: Individuals or entities responsible for delivering orders to customers.
User Eligibility
Users must be at least 18 years old or have parental/guardian consent to use the platform.
Users must provide accurate personal details, including contact information, for account creation and transactions.
The platform is available only to users who can form legally binding contracts under applicable laws.
Registration and Account
Users must create an account to access certain features of the platform.
You are responsible for maintaining the confidentiality of your login credentials.
All account activities, including transactions, are deemed to be authorized by the registered user.
Notify us immediately if you suspect unauthorized access to your account.
Use of the Platform
You agree to use the platform for lawful purposes only.
Users must not misuse the platform to:
– Post false or misleading information.
– Engage in fraudulent transactions.
– Distribute harmful or malicious software.
XenFast reserves the right to restrict, suspend, or terminate access to users who violate these Terms.
Product Listings and Pricing
Product descriptions, specifications, and images are for informational purposes only and may vary.
Prices listed on the platform are subject to change without notice.
Taxes, delivery charges, and other applicable fees will be added during checkout.
Orders and Acceptance
Placing an order constitutes an offer to purchase the product(s).
XenFast reserves the right to accept or reject orders at its sole discretion.
Order confirmation will be communicated via email, SMS, or in-app notification.
Orders may be canceled for reasons such as:
– Out-of-stock products.
– Incorrect pricing or descriptions.
– Fraudulent or suspicious activities.
Payments
Users can pay via multiple payment methods, including credit/debit cards, net banking, UPI, wallets, or cash on delivery (COD).
All payments must be completed at the time of placing the order unless COD is chosen.
In case of payment failures, users may retry or select an alternate payment method.
Refunds, if applicable, will be processed within the specified time as per our Refund Policy.
Delivery
Delivery timelines are estimates and may vary due to unforeseen circumstances.
Users must provide accurate delivery addresses to avoid delays.
In case of failed delivery attempts due to incorrect addresses or user unavailability, additional charges may apply.
The platform is not liable for delays caused by natural disasters, strikes, or force majeure events.
Cancellations and Refunds
Users can cancel orders before they are processed for delivery.
Cancellation requests must be made through the app, website, or customer service.
Refunds for cancellations will be initiated within 24-48 hours, subject to the chosen payment method.
Products that cannot be canceled or refunded will be specified on the product page.
Returns and Replacements
Return and replacement policies vary by product category.
Users must raise return requests within the stipulated period after delivery.
Products must be returned in their original condition, including packaging and tags.
Refunds or replacements will be processed upon inspection of the returned product.
User Conduct
Users must not engage in:
– Abuse or harassment of customer service representatives or delivery partners.
– Sharing false reviews or feedback.
– Misusing promotional offers or discounts.
Violations of these guidelines may result in account suspension or legal action.
Intellectual Property
All content on the platform, including text, graphics, logos, and software, is the property of XenFast.
Users must not copy, reproduce, or distribute platform content without written permission.
Privacy and Data Protection
Your personal information is collected, stored, and processed as per our [Privacy Policy].
By using the platform, you consent to the collection and use of your data as described in the Privacy Policy.
Promotions and Offers
Promotional offers, discounts, and coupon codes are subject to specific terms and conditions.
XenFast reserves the right to withdraw or modify offers at any time without prior notice.
Misuse of promotional offers will lead to their cancellation and possible account suspension.
Third-Party Services
The platform may include links to third-party websites or services.
XenFast is not responsible for the accuracy or reliability of third-party content.
Users interact with third-party services at their own risk.
Liability Disclaimer
The platform operates on an “as is” and “as available” basis.
XenFast does not guarantee:
– Uninterrupted access to the platform.
– Error-free content or functionality.
XenFast is not liable for indirect, incidental, or consequential damages arising from platform usage.
Indemnification
Users agree to indemnify and hold XenFast, its affiliates, and employees harmless from any claims, damages, or expenses arising from:
– Breach of these Terms.
– Violation of laws or third-party rights.
This obligation survives termination of platform usage.
Termination of Services
XenFast reserves the right to terminate or restrict user access for:
– Breach of these Terms.
– Engagement in fraudulent activities.
– Non-compliance with applicable laws.
Users can terminate their accounts by contacting customer support.
Governing Law and Jurisdiction
These Terms are governed by the laws of [Country/State Name].
Disputes arising from these Terms will be subject to the jurisdiction of courts in [City Name].
Modifications to Terms
XenFast reserves the right to modify these Terms at any time.
Changes will be communicated through email or platform notifications.
Continued use of the platform after changes implies acceptance of the revised Terms.
Contact Information
For questions, concerns, or support, reach out to us at:
– Email: support@XenFast.com
– Phone: +919153884572
– Address: Neelam Chowk, New Industrial Township, Faridabad, Haryana – 121001
Miscellaneous
These Terms constitute the entire agreement between the user and XenFast.
If any provision of these Terms is deemed invalid, the remaining provisions will remain in effect.
Failure to enforce any part of these Terms does not waive our rights to enforce them in the future.
This comprehensive Terms and Conditions policy ensures transparency and sets clear expectations for both the platform and its users, fostering trust and accountability.