Delivery Partner Policy
Why Become a Delivery Partner ?
- Join our delivery network and become a vital part of ensuring customers receive their orders on time.
- Being a delivery partner with XenFast provides flexibility, earning potential, and opportunities for growth.
Benefits of Joining:
- Flexible working hours.
- Competitive earnings with incentives for timely deliveries.
- Insurance coverage during active delivery hours.
- Training and support to improve performance.
Eligibility Criteria:
- Must be at least 18 years old.
- Own a two-wheeler (or vehicle, depending on the role) with valid registration and insurance.
- Possess a valid driver’s license.
- Own a smartphone with an active internet connection.
How to Apply ?
- Register on the Delivery Partner Portal on our website.
- Submit required documents, including ID proof, driver’s license, and vehicle details.
- Attend a training session.
- Start delivering after approval.
Payment Structure:
- Earnings are calculated based on the number of deliveries completed.
- Additional bonuses for peak-hour deliveries or exceptional performance.
Delivery Boy Policy
Role of a Delivery Boy:
- Delivery boys are the backbone of our logistics system, ensuring timely and efficient delivery of orders to customers.
Responsibilities:
- Pick up orders from designated hubs or warehouses.
- Deliver products to customers within the promised time frame.
- Maintain professionalism and courteous behavior with customers.
- Use the XenFast app to track and confirm deliveries.
Earnings and Incentives:
- Base pay per delivery.
- Additional incentives for completing a target number of deliveries or working during peak hours.
- Weekly payout cycles.
Code of Conduct:
- Ensure customer satisfaction by delivering products in good condition.
- Adhere to traffic rules and maintain road safety.
- Respect customer privacy and handle grievances professionally.
Termination Policy:
Delivery boys may be suspended or terminated for:
- Repeated delays or customer complaints.
- Misuse of the XenFast app.
- Involvement in fraudulent activities.
Training and Support for Delivery Personnel
Training Programs:
All delivery personnel undergo comprehensive training, including:
- Order handling procedures.
- Effective route optimization using the app.
- Customer interaction and service excellence.
Ongoing Support:
- Dedicated support channels to resolve operational issues.
- Regular performance reviews and feedback sessions.
- Safety gear and app usage guides are provided.