Refund Policy

At XenFast, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our refund policy is designed to address any issues related to products or services purchased on our platform. This document outlines the terms, conditions, and processes for claiming a refund.

Scope of the Refund Policy

This policy applies to all transactions made through [Platform Name], including:

  • Refunds for returned items.
  • Refunds for cancelled orders.
  • Refunds due to product unavailability or delivery issues.
  • Refunds for subscription-based services.

Eligibility for Refund

Refunds may be initiated in the following scenarios:

Cancelled Orders

  • Customer-Initiated Cancellations: If you cancel an order before it is processed or dispatched, you are eligible for a full refund.
  • Platform-Initiated Cancellations: If [Platform Name] cancels an order due to reasons such as product unavailability or logistical challenges, you will receive a full refund.

Returned Products

Refunds are applicable for returned items that meet the following criteria:

  • – The product was delivered in a defective, damaged, or expired condition.
  • – The product delivered does not match the description or is incorrect.
  • – The return request is raised within the return window specified for the product category.

 

Subscriptios Or Bulk Orders

For subscriptions or bulk orders, refunds are processed on a prorated basis if the service is cancelled within the eligible period.

Delivery Issues

  • If the order is not delivered within the promised timeline and you opt to cancel, a refund will be processed.
  • Delivery failures caused by incorrect addresses or unavailability at the delivery location may not qualify for a refund unless the issue is attributable to XenFast

Non-Refundable Scenarios

Refunds are not applicable in the following cases:

  • Orders for perishable items such as fresh fruits, vegetables, dairy, and bakery goods that have already been delivered unless they are defective.
  • Products that fall under non-returnable categories unless damaged or defective.
  • Orders cancelled after the dispatch or delivery process has commenced.
  • Failure to raise a refund request within the return or cancellation window.

Refund Process

Initiating a Refund Request

To initiate a refund request, follow these steps:

  • Log in to Your Account: Access the “Orders” section on the app or website.
  • Select the Order: Locate the relevant order and click on the “Request Refund” option.
  • Provide Reason: Choose the appropriate reason for your refund request and upload supporting evidence (e.g., photos of damaged products).
  • Submit Request: Confirm the refund request. You will receive a notification acknowledging your request.

Alternatively, you can contact our customer support team via phone, email, or live chat to raise a refund request.

Review and Approval

  • All refund requests are reviewed by our team.
  • Approval or rejection of the request will be communicated within 48 hours.
  • In cases where additional information or clarification is required, the resolution time may be extended.

Refund Method

Refunds will be processed through the same payment method used during the purchase, or as wallet credits, promotional coupons, or cashback, depending on customer preference and eligibility.

Refund Timelines

The time taken to process refunds depends on the payment method:

Payment Method | Refund Timeline 

  • Credit/Debit Card | 10–15 business days 
  • UPI/Net Banking |10–15 business days 
  • Wallet Payments (e.g., Paytm) | 10–15 business days 
  • Cash-on-Delivery (COD) | 10–15 business days (as wallet credit or coupons)
  • Promotional Coupons | Instantly reissued

Refund Amount

The refund amount will include:

  • Product Price: The full price of the product for eligible refunds.
  • Taxes: Any taxes applicable to the refunded items.
  • Delivery Charges: Refund of delivery charges is subject to the reason for cancellation or return. If the issue was caused by XenFast, delivery charges will be refunded.

Refund Policy for Special Scenarios

Subscription Based Orders

  • If a subscription is cancelled within the eligible cancellation window, refunds will be issued for the remaining period on a prorated basis.
  • No refunds will be issued for past deliveries.

Bulk Or Corporate Orders

  • Refunds for bulk or corporate orders are subject to the specific terms agreed upon during order placement.
  • Processing fees or cancellation charges may apply.

Wallet Or Gift Card Payments

  • If the original payment was made through wallet credits or gift cards, the refund will be credited back to the respective wallet or issued as a new gift card.

Third Party Seller Products

For products sold by third-party sellers on XenFast:

  • Refunds will be processed only after the seller confirms the issue and approves the refund request.
  • The timeline for third-party refunds may vary depending on the seller’s review process.

Exclusions from Refund Policy

Certain items and conditions are excluded from our refund policy:

  • Perishable Products: Fresh and perishable items such as dairy, meat, and bakery goods are non-refundable unless they are defective.
  • Gift Cards and Promotional Coupons: These are non-refundable and non-transferable.
  • Digital Products and Services: E-books, subscriptions, or digital services once delivered are not eligible for refunds.

Contact Us for Refund Assistance

For any questions or concerns about refunds, you can reach out to us through:

  • Customer Support Number: +919153884572
  • Email: support@xenfast.com

Our team is available 24/7 to assist you with refund-related queries.

FAQs on Refunds

Q1. How do I check the status of my refund ?
A. You can track the status of your refund in the “Orders” section of your account or contact our customer support team for updates.

Q2. Can I change my refund method after the request is approved ?
A. Once a refund method is chosen and processed, it cannot be altered.

Q3. Will I be notified once the refund is processed ?
A. Yes, you will receive notifications via email, SMS, or in-app alerts once the refund is initiated.

Q4. What if I don’t receive my refund within the stated timeline ?
A. If your refund is delayed, please contact our customer support team for further assistance.

Refund Policy Updates

It reserves the right to update or revise this refund policy at its discretion. Any changes will be communicated via email, SMS, or in-app notifications, and the updated policy will be available on the website and app.

Commitment to Customer Satisfaction

At XenFast, we strive to deliver high-quality products and services. Our refund policy ensures that any inconvenience faced by our customers is addressed promptly and fairly. Your trust and satisfaction are our top priorities.

Thank you for choosing Xenfast for your shopping needs.