Payment Policy

  • At XenFast, we are committed to providing a seamless shopping experience by offering flexible and secure payment options for all our customers.
  • This Payment Policy outlines the terms and conditions regarding payments, refunds, cancellations, and related processes on our platform.


By transacting on XenFast, you agree to comply with this Payment Policy :-

1. Accepted Payment Methods – We strive to provide you with a variety of convenient and secure payment options.

The following payment methods are accepted on XenFast:

Online Payment Options ( Credit/Debit Cards ):

  • We accept major credit and debit cards, including Visa, MasterCard, American Express, and Rupay.
  • Payment can be made using both domestic and international cards.
  • Your card details are securely processed via our payment gateway partners.

Net Banking:

Supported by all major banks in India.
Transactions are processed securely through encrypted banking networks.

Digital Wallets and UPI:

Accepted wallets include Paytm, Google Pay, PhonePe, and Amazon Pay.
Unified Payments Interface (UPI) options are also available for quick and hassle-free payments.

1.2 Cash on Delivery (COD):

For select locations, we offer COD as a payment option.
Please ensure the exact amount is available for payment, as delivery personnel may not carry change.
COD is subject to a maximum transaction limit as per our policy.


1.3 EMI Options:

Easy Monthly Installments (EMI) are available for orders above a specified threshold amount.
EMI is offered in partnership with leading banks and financial institutions.

2. Payment Authorization and Security

  • Secure Transactions:
    All payments made on our platform are processed through secure, PCI DSS-compliant payment gateways.
    We use industry-standard encryption protocols to protect your payment and personal information.
  • Authorization:
    By placing an order, you authorize us to debit the full amount of the transaction from your chosen payment method.
    For COD orders, the payment must be made in full at the time of delivery.
  • Failed Transactions:
    If a payment fails due to technical issues or insufficient funds, you will receive an error notification.
    You may retry the payment or choose an alternate payment method.
  • Fraud Prevention:
    XenFast reserves the right to block or cancel orders that appear fraudulent or violate our terms of service.
    Customers involved in suspected fraudulent activities may be restricted from accessing the platform.

Pricing and Billing

  • Price Accuracy:
    While we strive to ensure all prices are accurate, errors may occasionally occur due to technical issues or incorrect data entry.
    In such cases, we reserve the right to cancel the order and notify you promptly.
  • Taxes:
    All prices listed on the platform are inclusive of applicable taxes unless stated otherwise.
    Any additional charges, such as delivery fees or convenience fees, will be displayed during checkout.
  • Invoices:
    A detailed invoice is generated for every order and sent to your registered email address or made available in your account.

Refunds and Cancellations

  • Order Cancellation by Customer:
    Customers may cancel an order without incurring charges before it is accepted and processed by XenFast.
    Once an order has been accepted or dispatched, cancellations may not be allowed, except under certain circumstances, such as delivery delays or product unavailability.

Order Cancellation by XenFast:
      1 – We reserve the right to cancel orders due to reasons such as:

     2 – Product unavailability.

     3 – Delivery constraints or logistical challenges.

     4 – Suspected fraudulent transactions.

     5 – In such cases, you will be notified immediately, and a refund (if applicable) will be processed.

  • Refund Process:
    Refunds will be initiated within 24-48 hours of order cancellation.
    The refund amount will be credited to the original payment method or as a bank account balance, cashback, or voucher, depending on the circumstances.
  • Refund Timelines:

        1 – UPI/Digital Wallets: 24-48 hours.

       2 – Credit/Debit Cards: 5-7 business days.

      3 – Net Banking: 3-5 business days.

     4 – COD: Refunds for COD orders will be processed as a wallet balance or bank transfer (details to be provided by the customer).

  • Non-Refundable Items:
    Certain items, such as perishable goods, customized products, or items explicitly marked as non-returnable, may not be eligible for refunds.

Payment Disputes

  1. Unauthorized Transactions:
    If you believe a transaction on your account was unauthorized or incorrect, please report it to our customer service team immediately.
    Investigations will be conducted, and appropriate action will be taken based on the findings.
  2. Dispute Resolution:
    In case of disputes regarding payments or refunds, it will mediate to ensure a fair resolution.
    The decision of company shall be final and binding in such cases.
  3. Chargebacks:
    Customers initiating chargebacks with their banks must notify by company .
    Fraudulent or invalid chargeback claims may result in the suspension of your account.

Promotions, Discounts, and Cashback

  1. Promo Codes and Coupons:
    Promo codes and coupons issued by XenFast are subject to terms and conditions, including expiration dates and usage limits. These cannot be redeemed for cash and may only be used on eligible products.
  2. Cashback Offers:
    Cashback amounts will be credited to your cash or account within the specified period.
    Cashback is non-transferable and must be used for transactions on the platform.

Miscellaneous

  1.  Changes to Payment Policy:
    It reserves the right to update or modify this Payment Policy at any time. Changes will be communicated through appropriate channels and will be effective immediately upon publication.
  2. Limitation of Liability:
    It is not liable for any losses or damages arising from payment failures due to issues beyond our control, such as network failures, technical glitches, or unauthorized transactions.
  3. Governing Law:
    This Payment Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the jurisdiction of courts.
  4. Contact Us
    For any questions, concerns, or disputes related to payments, please contact our customer support team:
  5. Email: info@xenfast.com
  6. Phone: +919153884572
  7. We are committed to resolving your issues promptly and ensuring a hassle-free experience on XenFast.
  8. This policy ensures clarity, builds customer trust, and reduces disputes, aligning with industry standards for platforms.