Pricing Policy

At Xenfast, we strive to offer competitive and transparent pricing on all products and services. This Pricing Policy outlines the principles, processes, and guidelines governing the pricing of goods and services on our platform. It ensures that our customers understand the structure of prices, discounts, promotions, and other related components

Scope of the Pricing Policy

This policy applies to all customers, sellers, and partners engaged with Xenfast, including:

  • Groceries and essentials.
  • Fresh produce, dairy, and perishables.
  • Bulk or corporate orders.
  • Subscription-based services.

The pricing policy encompasses the following aspects:

  • Price transparency.
  • Taxes and fees.
  • Discounts and promotions.
  • Dynamic pricing adjustments.

Principles of Pricing

Our pricing structure is guided by the following principles:

Transparency

We ensure that all prices are clearly displayed, including the cost of the product, applicable taxes, and additional fees (if any). There are no hidden charges.

Fairness

We strive to offer fair and reasonable prices based on market conditions, product availability, and operational costs.

Competitiveness

Our platform regularly benchmarks prices against competitors to ensure customers get the best value for their money.

Customer-Centric Approach

Discounts, promotions, and loyalty programs are designed to maximize savings for our customers.

Price Display

Product Price

  • The product price displayed on the website/app includes the base price of the item and any applicable discounts.

Additional Charges

  • Taxes: Prices are inclusive or exclusive of taxes, as specified on the product page.
  • Delivery Fees: Any applicable delivery charges are displayed at checkout based on your location and order value.
  • Service Charges: Special services, such as express delivery, may incur an additional fee.

Price Breakdown at Checkout

Before finalizing the order, customers will see a detailed price breakdown, including:

  • Itemized product prices.
  • Taxes and surcharges.
  • Discounts or promo codes applied.
  • Final payable amount.

Dynamic Pricing

Dynamic pricing is implemented to optimize the cost structure based on real-time factors, including:

  • Demand and Supply: Prices may fluctuate based on product demand and availability.
  • Promotions and Seasonal Variations: Seasonal or promotional events may impact pricing.
  • Regional Differences: Prices may vary by location due to logistical costs or local taxes.

Real-Time Price Adjustments

If prices change after an order is placed but before it is dispatched, the customer will be charged the price applicable at the time of order placement.

Discounts and Promotions

We offer various discounts and promotional deals to enhance customer savings. These include:

Regular Discounts

  • Discounts are applied directly to the product price.
  • Bulk purchases or subscriptions may qualify for additional savings.

Promo Codes and Coupons

  • Promo codes can be applied during checkout to avail discounts.
  • Specific terms, such as minimum order value or product category restrictions, apply.

Loyalty and Referral Rewards

  • Regular customers can benefit from loyalty programs, earning points redeemable for discounts.
  • Referral bonuses are credited for bringing new customers to the platform.

Flash Sales and Special Events

  • Limited-time sales offer significant price reductions on selected items.
  • Notifications about such events are sent via email, SMS, or app alerts.

Subscription Pricing

Subscription Models

  • Products like milk, fresh produce, and other essentials are available on subscription plans with discounted rates.
  • Customers can choose daily, weekly, or monthly schedules for consistent savings.

Subscription Modifications

  • Customers can pause, modify, or cancel subscriptions without penalties.
  • Any changes in pricing will be communicated in advance.

Taxes and Fees

Tax Inclusions

  • Prices displayed on the platform include or exclude applicable taxes, depending on local regulations.
  • GST and other statutory levies are calculated and displayed separately at checkout.

Fees and Surcharges

  • Additional fees, such as convenience charges for COD orders, may apply.
  • Such charges will be disclosed before payment.

Bulk and Corporate Pricing

Bulk Discounts

  • Bulk orders qualify for volume-based discounts, which are determined by order size.
  • Discounts may vary for perishable and non-perishable items.

Customized Pricing

  • Corporate clients can negotiate customized pricing agreements for regular orders.
  • Separate billing and invoicing options are available for businesses.

Price Matching Policy

To provide the best value to customers, we offer a price-matching program under the following conditions:

  • The competitor’s price must be verified as genuine.
  • Price matching excludes promotional or clearance sales.
  • Requests for price adjustments must be made before order placement.

Errors in Pricing

Pricing Errors

  • Despite best efforts, errors in pricing may occur due to technical issues, typographical mistakes, or incorrect data from suppliers.

Rectification

  • Customers will be notified of any pricing errors that impact their orders.
  • Orders may be canceled or revised based on the corrected price, subject to customer approval.

Refunds

  • Refunds for overcharged amounts due to pricing errors will be processed promptly.

Refunds and Adjustments

Refund on Price Reductions

  • If the price of a product is reduced after you place an order, refunds or adjustments will not be applicable unless specified under promotional terms.

Refund for Cancellations

  • If an order is canceled due to pricing errors, refunds will be issued in the original payment mode or as wallet credits.

Loyalty Points Adjustments

  • Loyalty points redeemed against incorrect prices will be re-credited to the customer’s account.

Unfair Pricing Practices

Anti-Price Gouging

  • It does not engage in unfair pricing practices, such as inflating prices during emergencies or high-demand periods.

Compliance with Regulations

  • Our pricing practices adhere to all applicable consumer protection and trade regulations.

Customer Responsibilities

Price Verification

  • Customers are encouraged to verify prices at checkout before confirming their orders.

Promo Code Usage

  • Customers must read the terms and conditions of promo codes or coupons.
  • Misuse of promo codes may lead to order cancellation or account suspension.

Reporting Discrepancies

  • Any discrepancies in pricing should be reported to customer support for resolution.

Price Changes and Policy Updates

Notification of Changes

  • We reserve the right to revise prices based on market dynamics, operational costs, or supplier agreements.

Communication

  • Changes to pricing policies or structures will be communicated via app notifications, emails, or website updates.

Grandfather Clause

  • Orders placed before price changes will not be affected.

Frequently Asked Questions (FAQs)

Q1. Why do prices vary by location ?
A. Prices may vary due to differences in local taxes, logistics costs, and product availability.

Q2. Can I request a refund if the price drops after my purchase ?
A. Refunds for price drops are not applicable unless specified under promotional terms.

Q3. How are delivery charges calculated ?
A. Delivery charges depend on order value, delivery location, and the selected delivery option.

Q4. Are taxes included in the price displayed ?
A. Tax inclusions are specified on the product page and at checkout.

Q5. Can promo codes be combined ?
A. Multiple promo codes cannot typically be combined unless stated otherwise.

Policy Updates

It reserves the right to modify this Pricing Policy to adapt to market trends and operational needs. Any updates will be effective immediately upon notification through the app or website.

Conclusion

Our Pricing Policy ensures that customers receive clear, fair, and competitive pricing on all purchases. By adhering to this policy, we aim to build trust, transparency, and a positive shopping experience for all our customers.

Thank you for choosing Xenfast